Returns and Exchanges

We hope you enjoy your shopping experience with us. Your satisfaction is always our first priority. Please feel free to contact us if you need assistance. We will reply to you within 24 hours.

 

Our Return Policy (U.S. Customers Only)

From the date your piece arrives at your door, we give you 30 days to fall in love. If you decide your piece is not right for you, reach out to us to initiate your return! To be eligible for a return, the piece must be unworn, with the security tag still attached, and sent back in its original packaging.

Email us at so.oh@soohjewelry.com to initiate your return and we will send you a shipping label. 

 

Exclusions:

Returns are accepted for the majority of our products with the exception of the following:

• Final Sale items: Any piece listed as final sale within the Additional Product Information section on the product page.
• Sale items: Any item purchased at a discount of 50% or greater will be considered final sale
• Personalized jewelry: All initial jewelry, jewelry containing numbers, monogrammed and engraved items.
• Custom orders: Any jewelry piece we do not carry on our site
• Specialized orders: If we order a piece in a gold color, custom chain length, or ring size that we do not carry on our site

Pieces that we cannot accept returns for are marked as final sale on their product page to ensure complete transparency. Please read this carefully before making your purchase!

Refunds take approximately one week to process, and depending on your credit card, it can take 5 - 7 days for the refund to post to your account. Where applicable, special outbound shipping charges are not refunded.

 

Exchanges

If you want to swap your piece out for something else, please contact us so.oh@soohjewelry.com to initiate the exchange. Where possible we will help to facilitate this.

 

Gift Returns

If you received an item as a gift and wish to return, reach out to us at so.oh@soohjewelry.com to initiate the return process! We will e-mail you a prepaid label (a return shipping fee of $9.50 applies). Once we receive your item, we'll email you your refund in the form of store credit for the full purchase price, less the return shipping fee.

To be eligible for a return, the piece must be unworn, with the security tag still attached, and sent back in its original packaging.