Product Warranty

Care & Repair

Within 100 days repairs are on us! Email us at so.oh@soohjewelry.com to initiate your repair and we’ll send you a shipping label. Just ship us your piece, and we’ll take care of the rest.

If you choose to ship your piece yourself, please be sure to insure your shipment and note that we are not responsible for any lost packages (we don’t recommend this!).

While we’re happy to take cover the cost of the repair, if your piece has a missing or damaged stone, we do not cover the cost of replacing the stone. Reach out to us and we’ll send you a quote for a replacement stone.

After 100 Days, we’re happy to say that we stick around and offer repairs for all products purchased from so' oh jewelry for the lifetime of the product. Please contact us for an initial estimate of the repair fee and to receive your pre-paid shipping label. Within the USA, there is an additional $25 charge to cover shipping and handling both ways.

Please note that the piece must have been purchased directly from so' oh jewelry and alterations cannot have been previously performed by any other jeweler.

Slight irregularities and variations in craftsmanship or natural characteristics, including internal inclusions, visible or otherwise, are unique and individual to each item. These characteristics are what make your piece unique, and should not be considered a defect.

Please be careful with your jewelry! Our  jewelry is delicate and is not impervious to normal wear, activities or trauma. This is particularly true for rings and bracelets since our hands are subjected to considerable abuse each day. Here are some examples of jewelry issues that will not be considered product manufacturing issues:

• Jewelry is sensitive and you should avoid putting your jewelry in contact with water including swimming pools, hot tubs, and showers as well exposing it to chemicals such as hairspray or perfume. This can cause discoloration on either the metal or stone as well as cause cracks in stones.
• Prongs and precious metals, in general, wear over time and may require restoration work as part of regular maintenance. It is your responsibility to properly take care of your jewelry in order to avoid losing or damaging your stones.
• Our jewelry is very delicate. If you do not remove the jewelry tag properly, it can damage the product. Please cut the tag off - do not pull! If you pull the tag off and your piece is damaged as a result, contact us and we are happy to send you a quote for the repair.
• We do not provide warranties for theft, product loss, or loss of gemstones, diamonds, pearls, or other types of stones or embellishment.

Please note that our warranty applies only to customers who have purchased items directly from so' oh jewelry and are named on the product receipt. If another jeweler has made repairs or alters to the piece, this voids our product warranty.